Terms & Conditions

These Terms of Service ("Terms") govern your use of the Jampuk Intelligence Systems website located at jampuk.com, including www.jampuk.com and any other subdomains of jampuk.com, and any associated services, features, content, or functionality offered by Jampuk Intelligence Systems ("Jampuk", "we", "our", "us"). By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Site. This agreement constitutes the entire agreement between you and Jampuk regarding your use of the Site and supersedes any prior or contemporaneous agreements.

Jampuk Intelligence Systems is a business registered in Malaysia with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia, SSM).

• Registered Name: Jampuk Intelligence Systems
• SSM Registration No.: 202603223177
• Jurisdiction of Registration: Malaysia

All engagements, quotations, and Engagement Agreements are issued under this registered business entity.

The content available on the Site is for informational purposes only and does not constitute professional advice. It is not intended to be legal, financial, engineering, or any other type of professional advice. The services described on the Site include fixed-scope engineering sprints, delivery solutions, and AI system implementations. All engagements are fixed-price with full source code handover. We do not offer hourly billing or subscription-based models.

4.1 Site Content

All content included on the Site, such as but not limited to text, graphics, logos, images, and software, is the property of Jampuk or its content suppliers and is protected by international copyright laws.

4.2 Engineering Deliverables

For all paid engagements, upon full payment and completion of the engagement, the client receives full ownership of the source code developed during the engagement. Jampuk retains no ownership interest in delivered source code.

4.3 Third-Party IP

Users may not modify, reproduce, distribute, display, or transmit any part of the Site or delivered materials without explicit written permission.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You specifically agree not to:

• Use the Site in any manner that could disable, overburden, damage, or interfere with the Site or any related services
• Attempt to gain unauthorized access to the Site, related systems, or accounts
• Use any robot, spider, or other automated means to access the Site for any purpose
• Harvest or collect information about other users
• Circumvent any security or authentication measures on the Site

The Site may contain links to third-party websites or services that are not owned or controlled by Jampuk. Jampuk has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

The Site and its content are provided on an "AS IS" and "AS AVAILABLE" basis. Jampuk makes no warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, Jampuk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Site
• Any conduct or content of any third party on the Site
• Content obtained from the Site
• Unauthorized access, use, or alteration of your transmissions or content

9.1 Supported Currencies

Quotations and payments are supported in a limited set of currencies:

• MYR: Malaysian Ringgit (default for Malaysia-based clients)
• USD: United States Dollar
• GBP: Pound Sterling (United Kingdom)
• EUR: Euro (European Union)

Engagements denominated in currencies outside this list may be accepted only by written agreement, with settlement converted into one of the supported currencies above.

9.2 Transaction Fees Borne by the Client

All fees associated with the transfer of payment are borne solely by the Client. This includes, without limitation:

• Sending bank charges and intermediary (correspondent) bank fees for international transfers
• Receiving bank charges imposed on Jampuk's account, which will be invoiced back to the Client where applicable
• Currency conversion fees and exchange rate margins charged by the Client's bank or payment provider
• Any fees levied by online money transfer services

Jampuk must receive the full invoiced amount net of all transaction charges. Any shortfall caused by deducted fees will be added to the Client's outstanding balance.

9.3 Accepted Payment Methods

Payment is accepted via the following methods only:

• Direct Bank Transfer: Local transfer within Malaysia or international wire transfer (SWIFT) to Jampuk's designated business bank account stated in the invoice or Engagement Agreement
• Recognised Online Money Transfer Services: Payments through recognised online money transfer services may be accepted strictly on a case-by-case basis, subject to prior discussion and mutual agreement, and must be documented in the written Engagement Agreement before any payment is made

No other payment methods (including cash, cryptocurrency, or unrecognised peer-to-peer transfers) are accepted.

Jampuk reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 7 days notice prior to any new terms taking effect. What constitutes a "material" change will be determined at our sole discretion. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are entitled to discontinue use of the Site.

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

For questions about these Terms, contact us via the Resources page booking form or send an email to hi@jampuk.com.

1. Preliminary Briefing

Potential customers initiating contact with Jampuk for a quoted engagement acknowledge that all initial briefings, consultations, and proposals are provided without obligation and do not constitute a binding contract until a written Engagement Agreement is signed by both parties.

2. Quoted Fees and Scope of Works

All quotations provided by Jampuk are fixed-price, fixed-scope engagements. Key terms include:

• Fixed Pricing: Quoted fees are all-inclusive for the defined scope. No hourly billing or additional charges will apply unless the scope is formally changed via a written Change Order.
• Scope of Works: The quoted scope details specific deliverables, timelines, and acceptance criteria. Anything outside the documented scope requires a written Change Order signed by both parties.
• Duration: Engagements typically range from 3-week document intelligence sprints to 6-week autonomous digital worker implementations, or 12-week enterprise clean architecture sprints.
• Payment Terms: 50% deposit upon Engagement Agreement signing, 50% upon successful delivery and acceptance of all milestones. Payments are settled per Section 9 (Payment Currency, Fees, and Methods), with all transaction fees borne by the Client.

3. No Obligation Period

During the quoting phase, Jampuk may provide preliminary assessments, high-level estimates, and proposed timelines. These are non-binding and may be withdrawn or modified at Jampuk's discretion without notice.

4. Engagement Agreement

A binding Engagement Agreement only comes into existence when:

• Both parties sign a written agreement specifying the exact scope, fee, timeline, and deliverables
• The agreement references the specific quotation number
• Both parties agree to the terms including source code ownership transfer

5. Cancellation by Potential Customer

Potential customers may withdraw from the quoting process at any time prior to signing an Engagement Agreement without obligation. Jampuk may also decline to proceed with any engagement at its sole discretion.

6. Confidentiality

All briefing materials, proposals, and technical discussions are confidential. Both parties agree not to disclose confidential information to third parties without prior written consent, except as required by law.

1. Engagement Commencement

Upon signing the Engagement Agreement and payment of the required deposit, the engagement becomes effective. The Customer ("you", "your") engages Jampuk to deliver the specified engineering services.

2. Project Management and Communication

• Jampuk will provide weekly progress updates via the agreed communication channel
• The Customer will designate a single point of contact for all project communications
• Both parties will meet at minimum bi-weekly to review progress against the acceptance criteria

3. Source Code Ownership Transfer

Upon full payment of all fees as specified in the Engagement Agreement:

• Full and exclusive ownership of all source code, documentation, and deliverables developed by Jampuk under the engagement transfers to the Customer
• Jampuk retains no ownership interest, copyright claim, or licensing right in delivered materials
• The Customer receives unrestricted use, modification, and redistribution rights to all delivered source code
• Jampuk may retain copies for archival and historical purposes only, with no ongoing rights or obligations

4. Warranty and Support

• Jampuk warrants that all delivered code will be free from material defects for a period of 90 days post-acceptance
• Bug fixes for material defects identified within the warranty period will be provided at no additional cost
• Post-warranty support is available at Jampuk's standard rates or via a separate Support Agreement
• Jampuk does not warranty third-party components, libraries, or integrated services unless explicitly stated in the Engagement Agreement

5. Acceptance Criteria

• Deliverables will be accepted when they meet the documented acceptance criteria specified in the Engagement Agreement
• The Customer has 10 business days from delivery to review and formally accept or request revisions
• If no acceptance or revision request is received within 10 business days, deliverables will be deemed accepted
• Disputes regarding acceptance will be resolved per the Governing Law clause

6. Changes to Scope

• Any change to the agreed scope must be documented in a written Change Order
• Change Orders must specify the additional fee, adjusted timeline, and modified deliverables
• No verbal changes or informal agreements will be binding
• The Customer may decline any Change Order without affecting the original Engagement Agreement

7. Vendor Lock-In Commitment

• Delivered systems are engineered using Clean Architecture and adapter-based design principles
• Full source code handover ensures the Customer is not dependent on Jampuk for ongoing maintenance
• Jampuk will provide documentation and handover support to ensure Customer independence
• The Customer may engage any third party for maintenance, enhancement, or support of delivered systems

8. Compliance and Security

• Jampuk engineers all deliverables with compliance-aware architectures (NIST AI RMF, EU AI Act considerations)
• Security best practices are implemented per industry standards
• The Customer is responsible for deploying and maintaining delivered systems per their organizational security policies
• Jampuk is not liable for how the Customer configures or uses delivered systems post-handover

9. Limitation of Liability (Paying Customers)

• Jampuk's total liability to the Customer for any claim arising out of or relating to the Engagement Agreement shall not exceed the total fees paid by the Customer under the Engagement Agreement
• Jampuk is not liable for indirect, incidental, special, consequential, or punitive damages
• This limitation applies regardless of the legal theory asserted (contract, tort, or otherwise)

10. Termination

• Either party may terminate the Engagement Agreement for cause with 30 days written notice if the other party materially breaches any provision and fails to cure within that period
• Jampuk may terminate immediately for non-payment of fees when due
• Upon termination for cause, Jampuk will deliver all work-in-progress and documentation to the Customer
• Termination does not affect accrued rights, including source code ownership for work already completed and accepted

11. Governing Law

These Terms as a paying customer shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising out of or relating to the Engagement Agreement shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact

For questions about an existing Engagement Agreement, contact us via the Resources page booking form or send an email to hi@jampuk.com.