Privacy Policy

1.1 Personal Information

When you contact Jampuk through the website, we may collect:

• Name and contact details (email, phone number)
• Company name and position
• Technical inquiries and briefing requirements
• Preferences for engagement types (sprint vs. solution offerings)

1.2 Technical Data

Automatically collected when you interact with the Site:

• IP address, browser type and version
• Operating system
• Referring/exit pages and URL
• Device type and unique identifiers
• Date and time stamps
• Clickstream data and navigation patterns

1.3 Engagement Data

Information collected during engagement processes:

• Engagement inquiry details and proposed scope
• Quotation acceptance and Engagement Agreement information
• Project communication records
• Delivery acceptance and completion records

2.1 Service Inquiries

We use contact information to respond to inquiries, schedule briefings with the Systems Architect, and provide quotations for potential engagements.

2.2 Engagement Management

We use engagement data to manage active projects, provide progress updates, coordinate deliverables, and facilitate source code ownership transfer upon completion.

2.3 Site Improvement

We use technical data to analyze Site usage, improve navigation and functionality, and enhance the user experience.

2.4 Security

We use technical data for security monitoring, fraud prevention, and to ensure the integrity of the Site and delivered engagements.

2.5 Communications

With your consent, we may send occasional updates about new services, case studies, or compliance resources relevant to your expressed interests.

3.1 Consent

Processing based on your voluntary consent, such as when you submit an inquiry through the website form or subscribe to communications.

3.2 Contract Performance

Processing necessary to enter into or fulfill an Engagement Agreement, including project management, delivery, and ownership transfer.

3.3 Legal Obligations

Processing required to comply with laws, regulations, or legal processes applicable to Jampuk's operations.

3.4 Legitimate Interests

Processing necessary for Jampuk's legitimate interests in improving the Site, managing business operations, and providing relevant technical resources, balanced against your rights and expectations.

4.1 No Sale or Rent

Jampuk does not sell, trade, or rent your personal information to third parties.

4.2 Trusted Service Providers

We may share information with trusted service providers who assist us in operating the Site, conducting our business, or serving our customers, provided these parties agree to maintain confidentiality and data security standards.

4.3 Legal Requirements

We may disclose information when we believe release is appropriate to comply with the law, respond to legal processes, or protect the rights, property, or safety of Jampuk, our customers, or the public.

4.4 Business Transfers

If Jampuk undergoes a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with an obligation to honor this privacy policy.

Jampuk implements reasonable technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and vulnerability monitoring
• Employee training on data handling and privacy practices

While we strive to protect your information, no transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Inquiry records: While the inquiry is active plus 12 months thereafter
• Engagement records: For the duration of the Engagement Agreement plus 3 years post-completion for compliance and audit purposes
• Technical data: As specified in our analytics retention settings (typically 14-30 months)
• Legal obligations: As required by applicable laws and regulations

When information is no longer needed, we will securely delete or anonymize it.

You have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request rectification of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention obligations
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information for certain purposes
• Data Portability: Receive your information in a structured, commonly used format

To exercise any of these rights, contact us via the Resources page booking form or email the Systems Architect.

The Site may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze Site usage trends and performance
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Please note that disabling cookies may impact your experience on the Site.

Where Google Analytics 4 is enabled, we deploy it with Google Consent Mode v2. For visitors located in the European Economic Area (EEA) and United Kingdom, analytics and advertising storage remain denied by default and are only activated after you provide explicit consent through the cookie consent banner. You may withdraw or change your choice at any time by clearing the "jampuk_consent" value in your browser storage. For all other regions, analytics are enabled by default and can be disabled via the same banner.

We may use the following cookie categories:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with the Site
• Functional Cookies: Remember choices you make to provide enhanced features

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Jampuk Intelligence Systems is a business registered in Malaysia with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia, SSM), Registration No. 202603223177. If you have questions about this Privacy Policy, our data practices, or your rights, contact us via the Resources page booking form or send an email to hi@jampuk.com.